Total Service Solution

Professional Team

If your system was not installed by FPG, you can still enjoy the benefits and peace of mind of engineering support from your local Service Provider. FPG engineers are trained in most types of Fire Equipment Technology they can maintain and service systems originally supplied and installed by companies other than FPG.

Planned Preventative Maintenance

A programme of, regular inspections and routine maintenance. To meet the demands over a wide range of third party fire and security systems. All maintenance is carried out in accordance with the current British Standards (BS5839-1:2002).

Service & Asset Reports

To accurately forecast your precise maintenance requirements. This level of detailed planning can reduce the risk of unforeseen failures.

Customer Service Helpdesk

Offers a single point of communication, logging calls and dealing direct with any problems.

24 hour Emergency Service

We are able to offer complete peace of mind, access to our fast response service call out operation, and 24 hour, 365 days coverage.

System Modifications

If system modifications or extensions are required, our service engineers can assist with any questions, or put you in contact with our experienced Account Engineers.

Remote Site Monitoring

For additional peace of mind, we specialise in installing BT Redcare to provide a secure, monitored link to our nominated alarm receiving centre. All our maintenance customers are monitored for False Alarm Management.

Why do you need a Maintenance Agreement?

As a responsible company, you understand the need to ensure that your fire detection and alarm system is always maintained to ensure the maximum efficiency and reliability of the system. Under the recommendations of the British Standards and The Fire Authorities the system should be maintained by the manufacturer or their representative.

Fire (Scotland) Act 2005

The Fire Safety (Scotland) Regulations 2006 were made under the Fire (Scotland) Act 2005 and came in to force on the 1st October 2006, repealing all previous fire safety legislation, and placing a requirement on Scottish businesses to do a fire risk assessment that looks at reducing and removing the risk of fire.

Under the new law, employers are required to carry out and keep under review, a fire safety risk assessment and implement any fire safety measures which are required to ensure their employees’ safety and that of others in the premises in the event of fire. The assessment also needs to be reviewed regularly. This may seem like another burden on a busy agenda, however compliance will benefit all by reducing the risk from fire and adding to the safety of persons using the premises. The changes in fire safety legislation under Part 3 of The Fire (Scotland) Act 2005 commenced simultaneously with the changes in legislation also happening in England and Wales under the new Regulatory Reform (Fire Safety) Order.

CFOA Policy on Fire Brigade to Monitored Fire Alarms

The Chief Fire Officers Association (CFOA) has published the Model Agreement for its new Policy to reduce false activations from remotely monitored fire alarm systems (RMFAs).

The CFOA Policy will require all premises with RMFAs to pay a fee to be registered with the Fire & Rescue Service (F&RS) and receive a Unique Reference Number (URN). Via this registration scheme the F&RS intends to identify and monitor the performance of fire alarm systems. Systems generating an unacceptably high number of False Alarms will have the F&RS response level to their RMFA either reduced or withdrawn completely.

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